/* O-ZANE · Conversa comercial — v2.0 */
:root{
  --navy:#0E1B33; --navy-2:#1A2A47; --navy-3:#2B3D5E;
  --gold:#B8862F; --gold-ink:#7A5716; --gold-soft:#F5EBD8;
  --bg:#F4F3EF; --card:#FFFFFF; --line:#E2E0D8; --line-2:#ECEAE3;
  --ink:#16213A; --muted:#5E6878; --faint:#8B93A1;
  --ok:#1E6B3A; --ok-soft:#E3F2E8; --late:#A8322A; --late-soft:#F8E4E1; --today-soft:#FBF0D9;
  --radius:12px; --shadow:0 1px 2px rgba(14,27,51,.05),0 4px 16px rgba(14,27,51,.05);
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--bg);color:var(--ink);font:14px/1.45 Inter,system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer}
button:disabled{cursor:not-allowed}
a{color:inherit}
svg{width:18px;height:18px;flex:none;fill:none;stroke:currentColor;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round}
:focus-visible{outline:3px solid var(--gold);outline-offset:2px}
.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
[hidden]{display:none!important}

/* ---------- topo ---------- */
.topbar{position:sticky;top:0;z-index:20;height:56px;display:flex;align-items:center;gap:24px;padding:0 20px;background:var(--navy);color:#fff;box-shadow:0 1px 0 rgba(255,255,255,.06)}
.brand{display:flex;align-items:baseline;gap:12px;text-decoration:none;white-space:nowrap}
.wordmark{font-weight:700;letter-spacing:.32em;font-size:17px}
.wordmark::after{content:"";display:inline-block;width:6px;height:6px;margin-left:2px;border-radius:50%;background:var(--gold);transform:translateY(-1px)}
.brand-sub{font-size:12px;color:#AEB8CA;letter-spacing:.02em}
.tabs{display:flex;gap:4px;margin-left:8px}
.tab{position:relative;display:flex;align-items:center;gap:8px;height:38px;padding:0 14px;border:0;border-radius:9px;background:transparent;color:#C4CCDA;font-weight:500}
.tab svg{width:17px;height:17px}
.tab:hover{background:var(--navy-2);color:#fff}
.tab.active{background:var(--navy-3);color:#fff}
.tab.active::after{content:"";position:absolute;left:14px;right:14px;bottom:-9px;height:2px;border-radius:2px;background:var(--gold)}
.badge{min-width:19px;height:19px;padding:0 5px;border-radius:10px;background:var(--gold);color:var(--navy);font-size:11px;font-weight:700;display:inline-grid;place-items:center}
.playbook-pill{margin-left:auto;font-size:11px;color:#D9C29A;border:1px solid rgba(184,134,47,.45);padding:4px 10px;border-radius:20px;white-space:nowrap}

main{max-width:1320px;margin:0 auto;padding:18px 20px 40px}

/* ---------- elementos ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:40px;padding:0 16px;border:1px solid var(--line);border-radius:9px;background:var(--card);color:var(--ink);font-weight:600;white-space:nowrap;transition:background .15s,border-color .15s}
.btn:hover{border-color:#C9C6BB;background:#FAFAF7}
.btn.primary{background:var(--navy);border-color:var(--navy);color:#fff}
.btn.primary:hover{background:var(--navy-2)}
.btn.primary:disabled{background:#A9B0BC;border-color:#A9B0BC}
.btn.big{min-height:48px;padding:0 22px;font-size:15px}
.btn.small{min-height:34px;padding:0 12px;font-size:13px}
.btn.danger-text{border-color:transparent;background:none;color:var(--late)}
.btn.danger-text:hover{background:var(--late-soft)}
.icon-btn{display:inline-grid;place-items:center;width:38px;height:38px;border:1px solid var(--line);border-radius:9px;background:var(--card);color:var(--muted);text-decoration:none}
.icon-btn:hover{color:var(--ink);border-color:#C9C6BB}
.link-btn{display:inline-flex;align-items:center;gap:6px;border:0;background:none;padding:6px 2px;color:var(--navy);font-weight:600;font-size:13px}
.link-btn svg{width:16px;height:16px}
.link-btn:hover{color:var(--gold-ink)}
.link-btn:disabled{color:var(--faint);opacity:.6}
.chips{display:flex;flex-wrap:wrap;gap:6px}
.chip{border:1px solid var(--line);background:var(--card);border-radius:20px;padding:6px 12px;font-size:13px;color:var(--muted);font-weight:500}
.chip:hover{border-color:var(--gold);color:var(--ink)}
.chip.active{background:var(--navy);border-color:var(--navy);color:#fff}
.tag{display:inline-block;font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--gold-ink);background:var(--gold-soft);padding:3px 8px;border-radius:5px}
.tag-warn{background:#FFF1D6;color:#8A5A00;margin-left:6px}
.sub{color:var(--muted);font-size:13px}
.pad{padding:16px}
.row-gap{display:flex;flex-wrap:wrap;gap:10px;justify-content:center}
input:not([type=checkbox]),select,textarea{width:100%;border:1px solid var(--line);border-radius:8px;background:#FCFCFA;padding:9px 11px;outline:none;transition:border-color .15s,box-shadow .15s}
input:focus,select:focus,textarea:focus{border-color:var(--gold);box-shadow:0 0 0 3px rgba(184,134,47,.16);background:#fff}
label{display:block;font-size:12px;font-weight:600;color:var(--muted)}
label>input,label>select,label>textarea{margin-top:5px;font-weight:400;color:var(--ink)}
.empty{max-width:520px;margin:40px auto;text-align:center;background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:32px 24px;box-shadow:var(--shadow)}
.empty h2{margin:0 0 8px;font-size:20px}
.empty p{color:var(--muted);margin:0 0 18px}

/* ---------- faixa da clínica ---------- */
.clinic-strip{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px 16px;align-items:center;background:var(--card);border:1px solid var(--line);border-left:4px solid var(--gold);border-radius:var(--radius);padding:12px 14px;box-shadow:var(--shadow)}
.strip-main{min-width:0}
.picker{width:auto;max-width:100%;border:0;background:transparent;padding:2px 26px 2px 0;font-size:18px;font-weight:700;color:var(--navy);appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23B8862F' stroke-width='2.4' stroke-linecap='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 2px center;background-size:16px;cursor:pointer;text-overflow:ellipsis}
.picker:focus{box-shadow:none;background-color:transparent}
.strip-meta{color:var(--muted);font-size:13px;margin-top:1px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.strip-links{display:flex;flex-wrap:wrap;gap:6px;justify-content:flex-end}
.pill-link{display:inline-flex;align-items:center;gap:6px;max-width:100%;padding:5px 10px;border-radius:20px;border:1px solid var(--line);background:#FAFAF7;font-size:12.5px;font-weight:500;text-decoration:none;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pill-link svg{width:15px;height:15px;color:var(--gold-ink)}
.pill-link:hover{border-color:var(--gold)}
.pill-link.wa{background:var(--ok-soft);border-color:#C5E3CF;color:var(--ok)}
.pill-link.wa svg{color:var(--ok)}
.pill-link.note{max-width:340px;cursor:help;color:var(--muted)}
.strip-track{grid-column:1/-1;display:grid;grid-template-columns:minmax(150px,1fr) minmax(170px,1.4fr) 150px auto;gap:10px;align-items:end;padding-top:10px;border-top:1px solid var(--line-2)}
.strip-track label{font-size:11px}
.strip-track input,.strip-track select{padding:7px 9px}
input.late{border-color:#E3B2AC;background:var(--late-soft);color:var(--late);font-weight:600}
input.today{border-color:#E8CF9C;background:var(--today-soft);color:#8A5A00;font-weight:600}
.strip-toggle{display:none}
.strip-warning{grid-column:1/-1;font-size:12.5px;color:#8A5A00}

/* ---------- progresso ---------- */
.progress{display:flex;gap:6px;margin:14px 0 12px;overflow-x:auto;scrollbar-width:none}
.progress::-webkit-scrollbar{display:none}
.progress button{display:flex;align-items:center;gap:7px;border:1px solid var(--line);background:var(--card);color:var(--muted);border-radius:20px;padding:6px 13px 6px 6px;font-size:13px;font-weight:500;white-space:nowrap}
.progress button span{display:grid;place-items:center;width:22px;height:22px;border-radius:50%;background:var(--line-2);font-size:11px;font-weight:700}
.progress button:hover{border-color:var(--gold)}
.progress button.active{background:var(--navy);border-color:var(--navy);color:#fff}
.progress button.active span{background:var(--gold);color:var(--navy)}

/* ---------- área de trabalho ---------- */
.work-grid{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(290px,1fr);gap:14px;align-items:start}
.message-card,.next-card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}
.message-card{padding:16px 18px 18px}
.card-head{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}
.msg-title{font-size:21px;line-height:1.25;margin:10px 0 4px;color:var(--navy);font-weight:700;letter-spacing:-.01em}
.hint{margin:0 0 12px;color:var(--muted);font-size:13px;border-left:3px solid var(--gold);padding:2px 0 2px 10px}
.field-label{font-size:11px;letter-spacing:.06em;text-transform:uppercase;color:var(--faint);margin-bottom:6px}
#message{display:block;min-height:260px;resize:vertical;font-size:15.5px;line-height:1.6;padding:14px 16px;background:#FBFBF8;border-color:#DCD9CF}
.msg-status{display:flex;justify-content:space-between;gap:10px;margin:7px 0 10px;font-size:12.5px}
#missing.warn{color:#8A5A00;font-weight:600}
#missing.ok{color:var(--ok)}
#counter{color:var(--faint);white-space:nowrap}
.check{display:flex;align-items:center;gap:8px;font-weight:500;color:var(--ink);font-size:13px;margin-bottom:12px;cursor:pointer}
.check small{color:var(--faint);font-weight:400}
.check input{width:17px;height:17px;accent-color:var(--navy)}
.msg-actions{display:flex;gap:10px;flex-wrap:wrap}
.msg-actions .primary{flex:1 1 220px}

.next-card{padding:16px;position:sticky;top:70px}
.next-card h2{font-size:17px;margin:0 0 2px;color:var(--navy)}
.choices{display:grid;gap:8px;margin:12px 0 4px}
.choice{display:flex;align-items:center;justify-content:space-between;gap:10px;text-align:left;border:1px solid var(--line);background:#FBFBF8;border-radius:10px;padding:11px 12px;transition:border-color .15s,background .15s,transform .1s}
.choice:hover{border-color:var(--gold);background:#fff}
.choice:active{transform:scale(.99)}
.choice-text{display:grid;gap:1px;min-width:0}
.choice-text b{font-weight:600;font-size:14px}
.choice-text small{color:var(--faint);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.choice svg{color:var(--gold)}
.quick{margin-top:14px;padding-top:12px;border-top:1px solid var(--line-2)}
.quick h3{font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--faint);margin:0 0 8px}
.quick .link-btn{margin-top:8px}
.log{margin-top:12px;padding-top:10px;border-top:1px solid var(--line-2);font-size:13px}
.log summary{cursor:pointer;color:var(--muted);font-weight:600}
.log ol{list-style:none;margin:8px 0 0;padding:0;display:grid;gap:5px;max-height:180px;overflow:auto}
.log li span{color:var(--faint);font-variant-numeric:tabular-nums;margin-right:4px}

/* ---------- clínicas ---------- */
.view-head{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;margin:4px 0 14px;flex-wrap:wrap}
.view-head h1{margin:0;font-size:22px;color:var(--navy)}
.view-head p{margin:2px 0 0}
.stats{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px;margin-bottom:14px}
.stat{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:10px 12px}
.stat b{display:block;font-size:22px;color:var(--navy);font-variant-numeric:tabular-nums}
.stat span{font-size:12px;color:var(--muted)}
.stat.late{background:var(--late-soft);border-color:#EBC3BE}.stat.late b{color:var(--late)}
.stat.today{background:var(--today-soft);border-color:#EED8AA}.stat.today b{color:#8A5A00}
.toolbar{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin-bottom:12px}
.search{position:relative;flex:1 1 280px}
.search svg{position:absolute;left:11px;top:50%;transform:translateY(-50%);color:var(--faint)}
.search input{padding-left:36px;background:var(--card)}
.toolbar select{width:auto;min-width:180px;background:var(--card)}
.clinic-list{display:grid;gap:8px}
.clinic-row{display:grid;grid-template-columns:minmax(0,1.6fr) 170px minmax(0,1.2fr) auto;gap:14px;align-items:center;background:var(--card);border:1px solid var(--line);border-radius:10px;padding:11px 14px}
.clinic-row.current{border-left:4px solid var(--gold)}
.clinic-row h3{margin:0;font-size:15px;color:var(--navy);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.clinic-row .sub{margin:1px 0 0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cr-next{display:grid;gap:3px;min-width:0}
.cr-next b{font-weight:500;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cr-actions{display:flex;gap:6px;align-items:center}
.due{display:inline-flex;align-items:center;gap:5px;font-size:12px;color:var(--muted)}
.due svg{width:14px;height:14px}
.due.late{color:var(--late);font-weight:700}
.due.today{color:#8A5A00;font-weight:700}
.due.none{color:var(--faint)}
.stage{display:inline-block;font-size:12px;font-weight:600;padding:4px 9px;border-radius:20px;background:var(--line-2);color:var(--muted);white-space:nowrap}
.s-1{background:#FFF1D6;color:#8A5A00}
.s-2,.s-3{background:#E8EDF6;color:#2B3D5E}
.s-4,.s-5,.s-6,.s-7{background:#E3EEF8;color:#0B4F80}
.s-8{background:var(--ok-soft);color:var(--ok)}
.s-9,.s-10,.s-11{background:#EEEDEA;color:#7A818C}
.backup{display:flex;flex-wrap:wrap;justify-content:space-between;gap:14px;align-items:flex-end;margin-top:22px;padding:14px;border:1px dashed #CFCBBF;border-radius:10px}
.backup input{max-width:260px;margin-top:6px}
.backup-actions{display:flex;flex-wrap:wrap;gap:8px;align-items:center;justify-content:flex-end}

/* ---------- biblioteca e guia ---------- */
.library{display:grid;grid-template-columns:repeat(auto-fill,minmax(270px,1fr));gap:10px}
.library-item{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:14px;display:flex;flex-direction:column;gap:6px}
.library-item h3{margin:4px 0 0;font-size:15px;color:var(--navy)}
.library-item p{margin:0;color:var(--muted);font-size:13px;white-space:pre-line;flex:1}
.library-item .link-btn{align-self:flex-start}
.guide-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.guide-grid article{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:18px}
.guide-grid h2{font-size:17px;margin:10px 0 8px;color:var(--navy)}
.guide-grid p,.guide-grid li{color:#3D4757;margin:6px 0}
.guide-grid ol{padding-left:18px;margin:0}
.storage-note{color:var(--muted);font-size:13px;margin-top:14px}

/* ---------- diálogos e aviso ---------- */
dialog{border:0;border-radius:14px;padding:0;width:min(640px,calc(100vw - 24px));max-height:calc(100dvh - 24px);box-shadow:0 20px 60px rgba(14,27,51,.3);color:var(--ink)}
dialog::backdrop{background:rgba(14,27,51,.45)}
#clinic-form{padding:18px 20px}
#confirm-dialog{width:min(440px,calc(100vw - 24px));padding:20px}
#confirm-dialog h2{margin:0 0 6px;font-size:18px;color:var(--navy)}
#confirm-dialog p{color:var(--muted);margin:0 0 16px}
.dialog-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}
.dialog-head h2{margin:0;font-size:19px;color:var(--navy)}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.span2{grid-column:1/-1}
.form-error{color:var(--late);font-size:13px;min-height:18px;margin:10px 0 0}
.dialog-foot{display:flex;gap:8px;align-items:center;margin-top:10px}
.spacer{flex:1}
.toast{position:fixed;left:50%;top:66px;transform:translate(-50%,-10px);opacity:0;pointer-events:none;background:var(--navy);color:#fff;padding:11px 16px;border-radius:10px;font-size:13.5px;box-shadow:0 10px 30px rgba(14,27,51,.3);transition:.2s;z-index:50;max-width:calc(100vw - 32px)}
.toast.visible{opacity:1;transform:translate(-50%,0)}

/* ---------- responsivo ---------- */
@media (max-width:1100px){
  .work-grid{grid-template-columns:minmax(0,1fr)}
  .next-card{position:static}
  .stats{grid-template-columns:repeat(3,minmax(0,1fr))}
  .clinic-row{grid-template-columns:minmax(0,1fr) auto;grid-template-areas:"main actions" "stage next"}
  .cr-main{grid-area:main}.cr-stage{grid-area:stage}.cr-next{grid-area:next;justify-items:end;text-align:right}.cr-actions{grid-area:actions}
}
@media (max-width:860px){
  .brand-sub,.playbook-pill{display:none}
  .clinic-strip{grid-template-columns:minmax(0,1fr)}
  .strip-links{justify-content:flex-start}
  .strip-track{grid-template-columns:1fr 1fr;}
  .strip-track label:nth-child(2){grid-column:1/-1;order:3}
  .strip-track label:nth-child(3){order:2}
  .strip-track .icon-btn{display:none}
  .strip-toggle{display:inline-flex;align-items:center;gap:8px;justify-self:start;border:1px solid var(--line);background:#FAFAF7;border-radius:20px;padding:5px 12px;font-size:12.5px;font-weight:600;color:var(--navy)}
  .strip-toggle svg{width:14px;height:14px;color:var(--gold-ink)}
  .strip-toggle.late{background:var(--late-soft);border-color:#EBC3BE;color:var(--late)}
  .strip-toggle.today{background:var(--today-soft);border-color:#EED8AA;color:#8A5A00}
  .clinic-strip:not(.open) .strip-track{display:none}
  .tab span{display:none}
  .tab{padding:0 12px}
}
@media (max-width:640px){
  body{padding-bottom:calc(64px + env(safe-area-inset-bottom))}
  .topbar{height:50px;justify-content:space-between}
  .tabs{position:fixed;left:0;right:0;bottom:0;margin:0;height:calc(60px + env(safe-area-inset-bottom));padding:4px 6px env(safe-area-inset-bottom);background:var(--navy);justify-content:space-around;box-shadow:0 -1px 0 rgba(255,255,255,.08)}
  .tab{flex:1;flex-direction:column;gap:2px;height:52px;padding:0;font-size:11px}
  .tab span{display:block}
  .tab.active::after{top:-4px;bottom:auto;left:30%;right:30%}
  .tab .badge{position:absolute;top:3px;right:calc(50% - 22px)}
  main{padding:12px 10px 24px}
  .clinic-strip{padding:10px 12px}
  .picker{font-size:17px}
  .strip-meta{white-space:normal}
  .message-card{padding:14px}
  .msg-title{font-size:18px}
  #message{min-height:220px;font-size:15px;padding:12px}
  .msg-actions{flex-wrap:nowrap}
  .msg-actions .btn{flex:0 0 auto;padding:0 14px}
  .msg-actions .primary{flex:1 1 auto}
  .stats{grid-template-columns:repeat(3,minmax(0,1fr));gap:6px}
  .stat{padding:8px}.stat b{font-size:18px}
  .toolbar select{flex:1 1 100%}
  .guide-grid{grid-template-columns:1fr}
  .form-grid{grid-template-columns:1fr}
  .backup input{max-width:none}
  .view-head .btn{width:100%}
  .toast{top:58px}
  .msg-actions{position:sticky;bottom:calc(64px + env(safe-area-inset-bottom));background:var(--card);padding:10px 0 2px;margin-top:-4px;z-index:5;box-shadow:0 -8px 12px -10px rgba(14,27,51,.25)}
  .strip-links{gap:5px}
  .pill-link.note{display:none}
  .card-head #back{order:-1}
}